FAQ

Frequently Asked Questions

Yes: the minimum age is 11.
Ages 11-16 will need a participating adult in the room.
Age 17 will need a legally responsible adult to sign a waiver.

We are in West Hartford, Connecticut. We are located in the New Park Commerce Center, Building 2, at 635 New Park Avenue.

Yes.

Items we prefer: dishes, glassware, glass bottles, small wooden furniture (chairs, end tables), small electronics (printers, game consoles), and Flat-screen TVs.

Items we can NOT take: Older box (CRT) T.V.s/computer monitors, projection screen TVS, old ammo, larger appliances (Washers, dishwashers, microwaves…etc.), light bulbs, and mirrors, plus more.

If you have an item you’re not sure about email us @ info@smashavenue.com

Yes. However, this will result in a BYOS charge of $10. Please call in advance for approval!

Unfortunately, due to the set-up of reservations and clean-up/reset time needed between rooms, we cannot add time to rooms, without the reservation of the following time slot.

Each smash session is 20 min. long. If you would like to add to your smash time, you can do so by purchasing an additional time slot when booking.

Protective Mask, Gloves, if needed coveralls – 15 minutes in the Smash Room- starting with a crate of 20 items to SMASH! – Additional Smashables available for purchase when booking or at your scheduled appointment

We love for people to have fun and share their experience at Smash Avenue. Please note that we are not responsible for phones/recording equipment.

Yes! A helmet with a face shield, gloves and coveralls (if necessary) are provided!

A cancellation with more than 48 hours notice will receive a 100% refund, and any reschedule with more than 48 hours notice can be accommodated.

Any cancellation with less than 48 hours notice will not be refunded (No Exceptions), and a reschedule with less than 48 hours notice will not be allowed. No refunds will be given for a failed attempt to reschedule after the cut off.

No call, no shows will not receive any refunds. If you contact us after your appointment is scheduled to start, it will be considered a no call, no show.